Bell Desk & Valet Supervisor

Bell Desk & Valet Supervisor

Fairmont Chateau Lake Louise

As the Bell Desk & Valet Supervisor, you will lead by example in delivering warm, personalized, and anticipatory service to guests upon arrival and departure. You will oversee the day-to-day operations of the bell desk, valet, and door staff to ensure efficiency, guest satisfaction, and adherence to Fairmont's luxury service standards.

Position Type: Permanent

Pay Rate: 27.68/hour

Start Date: January 2027

Job Duties Include:

• Ensure seamless arrival and departure experiences for guests, including luggage assistance and valet parking.
• Coordinate and monitor shuttle schedules and routes to local areas.
• Handle guest concerns with empathy and prompt resolution.
• Ensure proper logging of vehicle keys and accurate valet ticketing procedures.
• Seeks feedback and recommendation on guest satisfaction and employee experience.
• Develops and oversees the implementation of all training needs of the department.
• Maintain clear and effective communication within the team and with other departments.
• Monitor team performance, manage shift coverage, and ensure staff adhere to grooming and service standards.
• Train, coach, and mentor colleagues; provide performance feedback

Qualifications

• Previous experience in a supervisory role in a luxury hotel environment required.

• Proficiency of Microsoft Office Suite including Outlook, Word and Excel.

• Valid Class 4 drivers licence, with clear driving record required.

• Ability to drive both manual and automatic vehicles.

• Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees

• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees

• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)

• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

• Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

• We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence.

Our Commitment to Diversity & Inclusion:

• At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.