Bell Attendant

Company Description

Fairmont La Hacienda offers guests one of the most exclusive resorts in southern Spain. Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views. Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces. Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.

About Fairmont Hotels & Resorts

Join a dynamic team and become part of a network of 90 spectacular properties, with 34 more in development, across 30 countries worldwide — from the beaches of Hawaii to the pristine national parks of Canada, the heart of London, and the deserts of the United Arab Emirates. Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster

Job Description

As a Bell Attendant at Fairmont La Hacienda, you will be the first and last impression for our valued guests. Your role is crucial in providing exceptional and personalized service from the moment of arrival to the departure of the guests. You will be responsible for assisting guests with their luggage, providing information about the hotel's facilities and local services, and ensuring that every aspect of their stay is impeccable and memorable.

Responsibilities

• Welcome and greet guests with warmth and professionalism, using the guests' names whenever possible.
• Demonstrate a positive, proactive, and professional attitude at all times.
• Assist guests with their luggage, ensuring it reaches their room safely, personalizing the experience, and using the guest's name.
• Escort guests to their room on foot or by golf cart, when necessary, explain the hotel facilities, and promote additional services (restaurants, spa, etc.).
• Study arrivals, departures, VIPs of the day, as well as other reports necessary for professional fulfillment of daily tasks with the luxury standards expected of a brand like Fairmont.
• Deliver messages, packages, and other items requested by guests.
• Transport guests' luggage from their room to the lobby at the time of their departure.
• Perform parking and retrieval of vehicles for guests following safety and quality standards existing in the hotel, including proper recording of movements and safeguarding of keys.
• Conduct daily checks of cars in the parking lot verified with security to prevent unauthorized vehicles from remaining on the premises.
• Maintain a constant presence at the door desk during shift hours.
• Provide accurate and friendly information about the hotel, its services, and local events.
• Assist with special requests and arrangements for guests.
• Respect the presence, confidentiality, and privacy of guests at all times.
• Work as a team