Beauty Consultant - NARS Kuwait

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

At Chalhoub, creativity is in our culture! Working as a Beauty Consultant - NARS you will be responsible for achieving optimum sales and targets by ensuring a high level of Guest Experience and professional standards. You will provide makeup demonstrations to customers and guide them through the right make up combinations. You will also be accountable for counter cleanliness, stock replenishment, handling new launches, promotions of products and merchandising.

Drive the business

• Represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members

• Push make-up sales during events, promotions and launches

• Maintain and understand customer purchasing patterns and behaviors, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities

• When applicable, stay abreast of the brand’s different online (website, app and social media) offerings and activities and promote them with customers. Participate in achieving incentives

• Stay ahead of latest trends, products and competitors

Customer Centricity

• Take ownership of the customer’s experience by delivering an exceptional service and brining to life the brand’s customer journey at all different touchpoints (physical and digital) through building rapport, sharing product knowledge and expert’s advice, proactively catering to customers’ needs, interests and preferences.

• Demonstrate effective usage and benefits of various brands and make-up products and advise customers on product ranges best suited to their needs.

• Guide and assist customers in Make-up application and ensure to present customers with top level of make-up knowledge and application.

• Build strong client base and maintain own clientele record.

• Build and maintain guest experience standards in order to build strong loyalty.

Operational Excellence

• Generate sales, while achieving line and sales targets, using make up knowledge and ensure monthly make-up sessions are reached. And assure all sales and operational policies are followed and maintained.

• Generate and maintain daily sales reports, post launch sales tracking and sell-out tracking at store level

• Maintain all operating standards by ensuring merchandising levels, stock replenishment and organising display in the appropriate shelves/ counters are done as per the brand’s VM guidelines

• Report stock shortages using the stock order form and ensure stock receipt as per set procedures.

• Demonstrate a strong understanding and leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, CRM, OMS, etc.)

What you'll need to succeed

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.