Beauty Advisor (Experience & Retail Support)

Beauty Advisor (Experience & Retail Support)

Role Overview

• The Beauty Adisor is responsible for supporting Zentaii’s physical retail experiences, including pop-up shops and experience hubs. This role blends customer engagement, retail operations, sales execution, and brand representation, ensuring every in-person interaction reflects Zentaii’s values, standards, and commitment to exceptional skincare experiences.

Key Responsibilities

• Customer Experience & Brand Representation

• Serve as a brand ambassador for Zentaii at the HQ experience center .

• Welcome customers warmly, recommend and provide personalized skincare guidance tailored to individual needs.

• Ensure every customer interaction is seamless, engaging and aligned with brand standards.

• Educate customers on product benefits, usage, and routines to drive trust and conversion.

• Retail Operations & Store Management

• Support day-to-day operations of pop-up shops and experience hubs, ensuring smooth and consistent service delivery.

• Support inventory control by tracking stock levels, restocking shelves, and flagging low stock promptly.

• Maintain visually appealing product displays that align with Zentaii’s brand guidelines.

• Communicate effectively with internal teams to address operational needs and resolve issues quickly.

• Sales & Performance

• Execute in-store and assisted sales activities to drive revenue.

• Upsell and cross-sell complementary products to increase average order value.

• Actively promote in-store offers, loyalty programs, and special promotions.

• Track sales performance, customer feedback, and engagement metrics, providing insights for improvement.

• Events, Activations & Engagement

• Plan and execute in-store events, pop-ups, promotions, and experiential activations to drive foot traffic and engagement.

• Support co-branded activations within partner store where applicable.

• Monitor the success of events and initiatives, adjusting strategies based on performance data and customer feedback.

• Key Skills & Competencies

• Strong customer service and interpersonal skills

• Retail sales and upselling expertise

• Brand storytelling and product education capability

• Strong organizational and operational skills

• Ability to analyze sales and engagement data

• Confident communicator and team collaborator

Requirements

• 1–3 years’ experience in beauty retail, experiential marketing, or customer-facing brand roles

• ​Experience managing pop-ups, activations, or in-store experiences is an advantage.

• Check how your CV matches this job