About this role
BDC Service Agent - Ocean Cadillac!
Murgado Automotive Group, one of America’s most exciting automotive groups, is growing our vibrant Business Development Center — the heartbeat of our dealership group and a core revenue and loyalty driver!
We are looking for friendly and professional communicators to join our BDC Call Center, who thrive in a fast-paced environment to play a critical role in customer engagement and service delivery.
Growth Opportunities Available Are you a customer-focused, driven individual looking for a new career journey? Join our Business Development Center and help clients enjoy an exceptional service experience. We promote from within, so the sky is the limit!
What You’ll Do
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Handle inbound and outbound calls to assist customers with service inquiries
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Follow up on leads and schedule service visits
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Provide excellent customer service to ensure satisfaction and build loyalty
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Maintain and update customer information in our CRM system
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Collaborate with service and marketing teams to meet client needs
What We’re Looking For:
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A friendly and professional communicator who thrives in a fast-paced environment
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Comfortable making 100+ outbound calls and working with a team
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Organized, detail-oriented, and able to manage multiple tasks effectively
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Previous experience in customer service or hospitality is a plus (automotive experience is a bonus but not required)
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Bilingual in English and Spanish is a bonus!
What We Offer
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Great Pay: up to $20/hour + commission
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401(k) Plan with company match
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Paid time off
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Career growth and development opportunities within the Murgado Automotive Group
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Employee discounts on vehicles, parts, and services
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Supportive and collaborative team environment
If you’re ready to take the next step in your career and thrive in a luxury automotive setting, we’d love to hear from you!
Job Type: Full-time Pay: Up to $20.00 per hour + Commission Expected hours: 40 per week
Benefits
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401(k) matching
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Dental insurance
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Disability insurance
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Employee assistance program
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Employee discount
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Flexible spending account
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Health insurance
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Health savings account
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Life insurance
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Opportunities for advancement
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Paid time off
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Paid training
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Vision insurance
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Work
Location
In person – Miami, FL 33162
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.