About this role
Company Description
At Century BMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.
Our associates are happy to work here because:
- We boast the lowest turnover in the industry.
- We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
- We are committed to developing and promoting within the company.
- We are technology based - most jobs use IPads or IPhones that we provide.
- Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
- We encourage peer to peer teamwork and recognition.
- Special benefits to purchasing and leasing a car.
- Personal Automotive Concierge Service. If you want to find out more about the types of jobs we have here, we've highlighted a few.
We're proud of what we're doing here. Come and join us!
Job Description
The E-Sales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles. The E-Sales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
The E-Sales Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.
Duties and Responsibilities:
· Respond to internet inquiries with courtesy, accuracy and professionalism.
· Promptly and accurately enter all customer inquiry data into the CRM.
· Generate sales appointments.
· Conduct phone surveys to assess customer preferences and quality of experience.
· Effectively utilize lead management tools.
· Compile all necessary reports, forms and other documentation on a timely basis.
· Perform other job-related duties as assigned.
· Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
Qualifications
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· Excellent verbal and written communication skills.
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· Strong MS Office Suite computer skills.
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· Ability to work independently and as part of a team in a fast-paced environment.
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· Ability to work in call center environment.
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· Strong organizational and time management skills.
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· Ability to read and comprehend rules, regulations, policies and procedures.
Qualifications
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Demonstrated automotive sales experience
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Experience in virtual/online selling
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Outgoing, energetic, and passionate people
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Be transparent
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Take the high road
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Willingness to learn
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Take ownership
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Celebrate small successes
Additional Information
Compensation range for this role:
$45,000 - $100,000 annually depending on performance
Uncapped commission potential
Health, Dental and Vision Insurance
401k with 4% company match
Paid vacation
Access to leadership and personal development programs
Casual dress code
All your information will be kept confidential according to EEO guidelines.