About this role
The Restaurant Server is responsible for greeting guests, taking orders, serve food and beverages, and checking on guest to ensure
complete satisfaction.
CANDIDATE PROFILE
Experience
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High School Diploma is preferred, one-year hotel food service experience with general knowledge of full service, table-side service
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and standards.
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Must be of legal age to serve alcohol and actively TABC Certified.
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Must possess a Food Handlers Certification
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JOB ESSENTIALS
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Presents menu, answers questions, and makes suggestions regarding food and service and/or drink service. Become informed of
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daily/weekly specials and is able to explain all menu items and methods of cooking/preparation to the guest(s) as requested.
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Relays order to kitchen and serves courses from kitchen and service bars.
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Serves menu items to guests in a prompt and courteous manner and according to established service standards; times the service
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of courses to correspond with the dining pace of the guests.
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Complete a check back after guest receives meal
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Observe guests to respond to any additional requests and to determine when meal has been completed.
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Compute bill and accepts payment.
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Clears and resets tables at conclusion of each course and completely resets table in a timely manner after guest(s) departs.
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Complete of all opening, running (during service time), and closing sidework assigned each shift.
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Assist co-workers when needed throughout the shift.
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Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely
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manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in
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accordance to the “Make it Right” established guidelines.
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Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members
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during each shift. Reports all accidents and injuries in a timely manner.
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Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed
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safely, efficiently and effectively
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Perform any other job-related duties as assigned