Barista

Job Title: Barista

Job Description Summary Baristas must represent both in a friendly, professional, courteous, and efficient manner and set a positive tone for all customer interactions. The Barista is required to follow all customer service, cash handling, safety, sanitation and quality assurance policies and procedures. They communicate with customers about the foods being served, including the names, main ingredients and basic preparation techniques used to produce each food. Baristas must be knowledgeable about unit information and policies. Baristas must enforce the meal contract and entrance policies fairly and without prejudice and should endeavor to promptly mitigate any questions, problems, or potential conflicts with customers due to misunderstandings, under the guidance of unit leaders and management. This position prepares, displays, decorates, garnishes, serves, re-stocks and stores ingredients and food items in a safe and sanitary manner, whether hot or cold. The Barista promptly and constantly cleans and sanitizes all work, preparation and customer service areas, and work tools & utensils, utilizing proper safety equipment and chemicals and all associated sanitation and HACCP guidelines. The Barista also controls proper portion sizes for all foods served through the use of proper utensils and serving and slicing techniques. Communicates effectively with kitchen, management and other employees concerning customer flow, food supplies and other service needs. Responsible for the storage, labeling, dating and prompt return of all food and supplies before, during and after service periods. Will also assist in various additional ways with the clean-up, sanitation, breakdown and set-up of other areas as directed by supervisors and management. Ongoing training is mandatory and must be attended when offered. Will be required to pass a minimum of seven days of training by the concept trainer.

Job Description

Job Responsibilities:

• Represent the operation in a friendly, professional, courteous, and efficient manner.
• Set a positive tone for all customer interactions.
• Follow all customer service, cash handling, safety, sanitation, and quality assurance policies and procedures.
• Communicate with customers about the foods being served, including names, main ingredients, and basic preparation techniques.
• Maintain knowledge of unit information and policies.
• Enforce meal contract and entrance policies fairly and without prejudice.
• Promptly mitigate customer questions, problems, or potential conflicts due to misunderstandings under the guidance of unit leaders and management.
• Prepare ingredients and food items in a safe and sanitary manner.
• Display, decorate, garnish, serve, re-stock, and store ingredients and food items in a safe and sanitary manner.
• Clean and sanitize all work, preparation, and customer service areas.
• Clean and sanitize work tools and utensils using proper safety equipment, chemicals, sanitation procedures, and HACCP guidelines.
• Control proper portion sizes for all foods served using proper utensils and serving and slicing techniques.
• Communicate effectively with kitchen staff, management, and other employees regarding customer flow, food supplies, and service needs.
• Store, label, date, and promptly return all food and supplies before, during, and after service periods.
• Assist with the clean-up, sanitation, breakdown, and set-up of other areas as directed by supervisors and management.
• Attend all mandatory training opportunities.
• Successfully complete a minimum of seven days of training with the concept trainer.

Qualifications

• High School Diploma or GED is preferred and 1 to 2 years of experience or equivalent combination of education and experience.

• Recent experience in food service preferred.

• Demonstrated customer service skills.

• Ability to communicate and implement management direction.

• Ability to lift 10 - 25lbs.

• Willingness to work flexible hours, 7 day per week operation.

• Ability to follow and memorize multiple recipes.

• Ability to use coffee and other machines, cash register and to make all transaction on the register, credit card machines and gift card machines.

• Capacity to follow all cash handling policies and procedures once trained.

• The Barista role is considered University essential personnel and is expected to work when normal campus operations are suspended (eg. inclement weather) or if there is an emergency impacting on-campus residents.

• Position is for 9 months per year.

• Job Location - City, State

• Philadelphia, Pennsylvania About Residential & Hospitality Services:

• Residential & Hospitality Services is one of 17 departments reporting to the Division of Business Services. Consistent with the Business Services mission, our underlying philosophy is to provide our clients with high quality services in a fiscally responsible manner. Residential & Hospitality Services is a group of dedicated, innovative, and student-centered staff that oversee the on-campus living and dining, as well as conferences, programs and events hosted at Penn. The team works closely with other partners to provide students and guests with services that support living and learning at the University of Pennsylvania.

• As the University’s foodservice professionals, we oversee food operations and dining services and consult on all food-related planning issues. Our mission is to ensure the delivery of consistent, high-quality food to a diverse on-campus clientele.

• The team behind Penn Dining is made up of talented chefs, managers, cashiers, dishwashers, servers, and administrators who are dedicated to delivering consistent, high-quality food to a diverse on-campus clientele through a wide variety of venues.

• To learn more, visit us at: https://residential-services.business-services.upenn.edu/

• About Business Services

• The Division of Business Services (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-focused campus environment through the delivery of mission-critical services and essential operations. BSD’s mission is to provide high-quality service in a fiscally responsible manner.

The Division is currently focused on three major initiatives:

• -

• Revenue growth and retention through improved marketing, expanded services, and new distribution channels

• Driving productivity for the Division and its customers through enhanced use of technology

• enhancing service offerings through facility upgrades and expansions

• To learn more, visit us at: https://business-services.upenn.edu

• Department / School

• Residential and Hospitality Services

• Pay Range

• $17.08 - $17.08 Hourly Rate

• Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

• Equal Opportunity Statement

• The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic)