Barista Shift Lead (PM), Paradise Valley

Shift Lead — PM Classification: Full-time, Hourly, Non-Exempt Pay Rate: $19.00/hour + tips Schedule: Sunday – Thursday, 12:00 PM – 8:30 PM

About the Role

Step Into Leadership From Day One

We're hiring a PM Shift Lead for our upcoming Paradise Valley location, opening late 2026. This is a ground-floor leadership opportunity — you'll join before we open and help set the standard for how we operate, serve guests, and show up for each other every day.

As Shift Lead, you're the second-in-command on the floor. You bring the same hospitality instincts as our Barista team, paired with the confidence to lead a shift, support your teammates, and make real-time decisions when the General Manager isn't present. You own your shift from start to finish.

Responsibilities

• Pre-Opening

• Participate in onboarding and training prior to opening

• Learn company service standards, operating procedures, and product knowledge at a leadership level

• Assist with café setup, merchandising, and operational readiness

• Help facilitate team training and support Barista onboarding alongside the General Manager

• Support grand opening events and launch activities

• Shift Leadership & Operations

• Open or close the location according to established procedures — you own the shift, start to finish

• Lead and direct the Barista team — assign tasks, manage pace, and step in where needed

• Monitor floor coverage and adjust team positioning in real time based on traffic

• Complete shift reports and communicate key updates to the General Manager daily

• Flag any team performance concerns, guest feedback, or operational issues promptly

• Guest Experience & Hospitality

• Model the exceptional, attentive guest experience expected of every team member

• Serve as the primary point of contact for guests when the General Manager is not present

• Handle escalations, complaints, and special requests with confidence and good judgment

• Build relationships with regulars and help create a sense of community

• Beverage & Product

• Prepare and serve all menu items to company standards with consistency and care

• Maintain strong product knowledge and confidently educate guests and team members

• Uphold quality, presentation, and food safety standards across every shift

• Operations & Standards

• Receive and verify product deliveries from our Phoenix production warehouse

• Operate the POS system accurately and oversee cash handling procedures

• Maintain cleanliness, organization, and visual standards throughout the café

• Follow and enforce opening, closing, and daily operational procedures

Requirements

• Experience in coffee, food service, retail, or hospitality — with some lead, keyholder, or supervisory experience preferred.
• A natural leader who steps up without being asked and stays calm under pressure.
• Genuine passion for hospitality and elevating the guest experience.
• Strong communication skills — with guests and with your team.
• Comfortable handling cash, operating POS, and managing product receiving.
• Reliable, punctual, and accountable.
• Ability to stand for extended periods and lift up to 30 pounds.
• Full-time availability for assigned schedule (AM: Tue–Sat, 5:00 AM–1:30 PM or PM: Sun–Thurs, 12:00 PM–8:30 PM), including early mornings, weekends, and holidays.
• Must be at least 18 years old.
• Must be able to obtain and maintain an Arizona Title 4 Basic Alcohol Certification prior to serving alcohol — we will provide guidance on completing this certification before opening

Benefits

• Full-time position with consistent hours, plus tips.
• A dynamic team environment where collaboration is key.
• Opportunity to help open a brand-new location and step into a leadership role at a growing company from day one.
• Employee product discounts.
• Paid pre-opening training and development.
• Eligible for health, dental, and vision benefits the 1st of the month following 60 days of full-time employment.