Banquet & Events Manager

Job Description

As the Banquet & Events Manager, you will play a key leadership role within our Food & Beverage team, leading the delivery of weddings, conferences, special events and banquet operations at The William Inglis Hotel – MGallery Collection.

When events are not in operation, you will support our wider Food & Beverage outlets, ensuring seamless operations, engaged teams and consistently elevated guest experiences across the hotel.

Working closely with the Food & Beverage Manager, Chef de Cuisine and wider leadership team, you will bring our luxury service standards to life through visible, hands-on leadership, developing your team and creating memorable experiences for every guest.

This is an exciting opportunity for a hospitality leader who is passionate about people, service and events, and thrives in a dynamic environment where every day brings something different.

Key Responsibilities

• Lead the operational delivery of weddings, conferences, corporate events and functions
• Lead, coach and inspire Food & Beverage teams across events and daily operations.
• Deliver elevated guest experiences in line with MGallery and luxury service standards.
• Partner closely with Sales, Events and Kitchen teams to ensure seamless event execution.
• Lead service briefings, team communication and operational planning.
• Develop supervisors and emerging leaders through coaching, feedback and hands-on support.
• Foster a positive team culture built on trust, accountability and collaboration.
• Support departmental revenue, profitability and commercial performance.
• Build strong relationships with guests and clients, personalising experiences and exceeding expectations.
• Support labour management, rostering and operational efficiency.
• Identify opportunities to enhance service, revenue and guest satisfaction.
• Uphold HACCP, WHS, Accor and MGallery standards across all operations.

Qualifications

• About You

• You are a passionate hospitality professional who thrives on delivering exceptional experiences and leading high-performing teams.

You will bring:

• Proven experience managing events, conferences, weddings or functions.

• Proven Food & Beverage leadership experience, with a background in luxury hotels, premium venues or high-volume hospitality environments preferred.

• Strong knowledge of restaurant and banquet operations.

• The ability to lead, coach and inspire high-performing teams.

• Strong commercial awareness, with experience in labour management and financial reporting advantageous.

• Excellent communication and stakeholder management skills.

• A genuine passion for guest service and creating memorable experiences.

• A calm, organised and solutions-focused approach in a fast-paced environment.

• Full working rights in Australia.

• Flexible availability across a 7-day operation, including weekends and peak periods.

• Current Responsible Service of Alcohol (RSA) certification.

• Additional Information

• Why Join Us?

At The William Inglis Hotel – MGallery Collection, our people are at the heart of every memorable guest experience. As a Heartists®, you’ll enjoy:

• Global opportunities with Accor, one of the world’s leading hospitality groups.

• Exclusive benefits including discounted accommodation, dining and experiences worldwide through Accor and ALL Heartists®.

• Learning and development through industry-leading training and career opportunities.

• Recognition and rewards that celebrate your achievements.

• A supportive team culture where you'll work alongside passionate and inclusive people.

• Complimentary onsite parking for your convenience.

• Diversity & Inclusion

• We believe our strength comes from the diversity of our people. We are committed to an inclusive workplace where everyone is valued, respected and supported to reach their full potential.

• We provide meaningful employment opportunities, excellent working conditions and ongoing development for all team members, including people with disabilities. If you require adjustments during the recruitment process, please let us know — we’re here to support you.

• Ready to Lead Exceptional Experiences?

• If you’re passionate about hospitality, love developing people and want to create memorable guest experiences, we’d love to hear from you.

• Join The William Inglis Hotel and be part of a team that makes every event, meal and interaction memorable.