Bakery Venue Service Team Member (Coffee Bar)

Bakery Venue Service Team Member (Coffee Bar) - Full Time

Location: 87 Avenue Rd, Toronto, ON M5R 3R9, Canada

Job ID: Req-202503127420

Overview

Performs all functions related to customer service, stocking, and sanitation. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. Team Leaders are required to spend significant time on the floor, engaging with customers, and pitching in to help whenever and wherever needed. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.

Job Responsibilities:

• Weighs, prices, and packages customer orders
• Understands venue menus, stays abreast of specials, menu changes, etc.
• Follows cash handling procedures related to the service venues
• Monitors product quality and freshness and ensures proper product rotation
• Completes product spoilage and transfer records as needed
• Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings
• Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously
• Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product
• Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices
• Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards
• Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing
• Immediately reports safety hazards and violations
• Performs other duties as assigned by store, regional, or national leadership

Job Skills:

• Good understanding of food production and fundamental cooking techniques
• Ability to visually examine products for quality and freshness
• High energy, enthusiastic, and displays an affinity for WFM products, core values, and company philosophy
• Ability to sell proactively
• Ability to understand and convey to others the differentiating factors about WFM products
• Strong to excellent communication skills and willingness to work as part of a team
• Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors
• Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members
• Ability to follow directions and procedures; effective time management and organization skills
• Passion for natural foods and the mission of Whole Foods Market
• Strong work ethic and ability to work in a fast-paced environment with a sense of urgency
• Understanding of and compliance with WFM quality goals

Experience

• No prior retail experience required

Physical Requirements / Working Conditions:

• Must be able to lift 50 pounds
• In an 8-hour work day: standing/walking 6-8 hours
• Hand use: single grasping, fine manipulation, pushing and pulling
• Work requires bending, twisting, squatting and reaching
• Exposure to FDA approved cleaning chemicals
• Exposure to temperatures around 90 degrees Fahrenheit
• Ability to work in wet and dry conditions
• Ability to work a flexible schedule including nights, weekends, and holidays as needed
• Ability to use tools and equipment, including knives, box cutters, electric pallet jacks, and other heavy machinery
• May require use of ladders

Note:

• This document provides a general summary of essential responsibilities for the position and is not exhaustive. Requirements may evolve with job levels and business needs. A promotion may require meeting additional milestones or qualifications.

Compensation

The wage range for this position is 18.50-25.00 hourly, commensurate with experience. Whole Foods Market offers a range of benefits for full and part-time Team Members, including eligibility for a store discount, paid time off, health and wellness support programs, and other perks. Eligibility for benefits is determined under the terms of the applicable plan at hire and may vary based on location, length of service, and job type.

Equal Opportunity: The Company is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status protected by law. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the application process, please contact the local Human Resources office at the worksite where you are applying for a position.

Note on recruitment: Whole Foods Market works with various job sites to promote opportunities. Please apply via the company site.

Whole Foods Market utilizes a conversational AI Assistant for recruitment processes to assist with scheduling interviews and progressing candidates through the process.