About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Responsibilities
-
Monitor the progress of orders through various stages of processing, including order confirmation, packaging, shipping, and delivery.
-
Utilize company-specific tracking systems or software to maintain real-time visibility of order statuses.
-
Identify and address any discrepancies, delays, or errors in order processing promptly.
-
Work closely with relevant teams to resolve issues and prevent future occurrences.
-
Maintain accurate and up-to-date records of order information, including tracking numbers, delivery dates, and customer details.
-
Generate reports on order status and performance metrics as needed.
-
Assist customers with inquiries related to order status, tracking information, and delivery schedules.
-
Handle customer concerns or complaints related to order tracking with professionalism and empathy.
-
Requirements
-
At least 6 months BPO experience in a VOICE account
-
Experience in order tracking, logistics, or a related field is a PLUS
-
Strong attention to detail and organizational skills.
-
Excellent verbal and written English skills
-
Problem-solving and analytical skills.
-
Ability to work independently and collaboratively in a team environment.
-
Willing to work onsite in Buendia, Makati
-
Amenable working night shift
-
Benefits
-
What can we offer you?
-
Competitive salary and benefits
-
Health Insurance with free dependents*
-
10%-night differential
-
Attendance Bonus
-
Paid time off
-
Convertible to cash leave credits
-
Performance Appraisal
-
Work-life balance
-
A focus on growing your career path with us
-
We encourage you to follow your passions and learn new skills
-
Our commitment to you
-
Strong culture and values-driven leadership
-
We create opportunities for you to learn and grow at any stage of your career
-
Continuous learning and innovation
-
We foster an all inclusive environment where everyone thrives