About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back Office CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
- Process and follow up on insurance claims.
- Review Provider EOBs and identify billing discrepancies.
- Investigate and resolve denied claims.
- Contact insurance companies regarding claim status, payments, and denials.
- Maintain accurate billing records and documentation.
Requirements
- At least 6 months BPO experience handling a Healthcare Account
- Knowledge of processing insurance claims, including reviewing Provider EOBs (Explanation of Benefits).
- Familiar with insurance denials and the resolution process.
- Experience calling insurance companies to verify claim status and resolve billing issues.
- Good verbal and written English communication skills
- Willing to work onsite in Shaw Blvd, Mandaluyong
- Amenable working night shift
Benefits
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What can we offer you?
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Competitive salary and benefits
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Health Insurance with free dependents*
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10%-night differential
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Attendance Bonus
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Paid time off
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Convertible to cash leave credits
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Performance Appraisal
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Work-life balance
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A focus on growing your career path with us
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We encourage you to follow your passions and learn new skills
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Our commitment to you
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Strong culture and values-driven leadership
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We create opportunities for you to learn and grow at any stage of your career
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Continuous learning and innovation
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We foster an all inclusive environment where everyone thrives