About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-Office Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
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Collections
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Complete attorney referral forms using information from PointClickCare (PCC).
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Gather required supporting documents, including private pay statements and resident face sheets.
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Ensure referral documents are complete for review before submission to attorneys.
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Private Pay Statement QA
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Review monthly private pay statements for accuracy before generation.
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Verify that taxes and room rates match the census and approved billing rates.
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Identify and report billing discrepancies for correction.
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NAMI Review
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Generate reports to ensure every resident has an assigned responsible party.
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Identify missing information that may prevent statements from appearing in the credit card portal.
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Review Medicaid-pending and NAMI cases to determine whether NAMI amounts should be entered based on the resident's status.
Requirements
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At least 6 months BPO experience
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Experience in healthcare/finance is a PLUS!
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Must be detail oriented
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Proficient in using MS Excel
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Ability to multi-task, prioritize, and manage time effectively
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Good verbal and written English skills
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Willing to work onsite in MAKATI
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Amenable working night shifts
Benefits
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What can we offer you?
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Competitive salary and benefits
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Health Insurance with free dependents*
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10%-night differential
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Attendance Bonus
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Paid time off
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Convertible to cash leave credits
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Performance Appraisal
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Work-life balance
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A focus on growing your career path with us
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We encourage you to follow your passions and learn new skills
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Our commitment to you
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Strong culture and values-driven leadership
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We create opportunities for you to learn and grow at any stage of your career
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Continuous learning and innovation
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We foster an all inclusive environment where everyone thrives