About this role
Temptimate Essentials - B2C Customer Service Representative
At Temptimate Essentials, we provide natural remedies that help restore and balance your intimate health, making you feel like your authentic self. GENTLE AND NATURAL FEMININE CARE PRODUCTS FOR EVERY WOMAN Gentle, Quality and clean feminine care products that YOU actually need. Created by a woman for women; our intimate-loving products are designed to help you elevate your daily personal hygiene routine into a luxurious ritual of self-care while reclaiming control of your health.
We are recruiting to fill the position below:
Job Title B2C Customer Service Representative
Location
Festac, Lagos
Employment Type Full-time
Responsibilities
- Respond to customer enquiries through calls, WhatsApp and other communication channels.
- Follow up on sales enquiries and assist customers with orders.
- Process and track customer orders from confirmation through delivery.
- Coordinate with relevant teams to ensure timely order fulfilment.
- Handle customer complaints and ensure issues are followed through to resolution.
- Provide regular updates to customers on their orders.
- Maintain accurate records of customer interactions, orders and complaints.