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B2B Key Accounts Manager

Trafigura
Harare, Zimbabwe Posted Oct 9, 2026
Full-time

About this role

Function:

  • To achieve set financial objectives; sales volume, margin, capital and operating expenses, day sales outstanding, return on assets under management
  • To engage with customers; qualify sales opportunity, manage opportunity pursuit, conduct account and territory planning, select and manage national key accounts
  • To manage sales operations; forecast sales, facilitate sales process, organise sales collateral and tools, manage CRM, manage compensation design, enforce legal compliance
  • To manage the sales function; sales budget, internal sales communication, develop coverage strategy, reduce sales channel conflict
  • To partner with marketing and business development; segment customers, partner on lead sourcing, develop value propositions and commercial messages, create sales collateral
  • To manage sales talent; build sales climate, source sales talent, facilitate on-boarding of new talent, develop training, support coaching outcomes

Key Responsibilities

Customer and Company profitability for defined area:

  • To prepare annual budgets and ensure sales budgets are achieved

  • To nurture, maintain and manage good customer business relationships for every channel of trade in the Commercial and Development department

  • To ensure continued improvement in the accuracy of sales forecasting

  • To effectively manage pricing, rebates and discount levels and ensure all costing associated with customers is accounted for

  • To manage the level of gross margin after variable expense per customer

  • To manage customer credit (resolve errors, perform reconciliation), and ensure customer service delivery

  • To conduct variance analysis / business reviews per customer, compare to budget and take corrective action where appropriate

  • To profile, segment customers, and manage national key accounts in order to accelerate sales and profit growth

  • To compile monthly business review and KPI’s, including asset management

  • To effectively manage contracts, asset management and administration

  • Commercial Strategy for the area defined

  • To participate in developing of General Trade sales strategies and new business models and ensure all business models for the various channels of the Commercial division are up-to-date and effectively managed

  • To develop new business opportunities in the Commercial business segment i.e. Mining & Construction, Transport, Manufacturing, Civil and Infrastructure Construction, Government and Resellers.

  • To implement and execute promotions and marketing strategies / activities as directed to ensure marketing objectives are reached

  • To facilitate collection and reporting of market intelligence and competitor activities and pricing strategies

  • Investment projects for the area defined

  • To investigate and propose opportunities for new business development

  • To manage capital expenditure, commitments and liquidations in the B2B sales area

People:

  • To effectively manage employees through applying the company People management principles, and to develop, coach and mentor subordinates to promote a positive working environment which will attract and retain skilled staff and increase productivity

Health Safety Environment and Quality:

  • To ensure constant adherence and compliance to company HSSE and security standards, local by-laws, standards and legislation so as to minimize all risk pertaining to company assets and protection of life

  • Governance

  • To ensure effective risk management and internal control, including asset management.

Requirements

Experience

  • Commercial, Marketing degree

  • Specialization Marketing Courses

  • Minimum three years of experience in similar position

  • Skills:

  • English and the local language are required. Mandarin is a plus.

  • Microsoft Office Suite applications.

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