B2B Business Service Agent – French

B2B Business Service Agent – French

Company Description

Company Description

Founded in 2012, AUTO1 Group is now Europe’s leading car trading platform. As an independent multi-brand platform, AUTO1 Group is aimed primarily at the used car trade and offers over 60,000 professional partners the opportunity to access a diversified portfolio of more than 30,000 vehicles. By connecting buyers and sellers through technology the company enables dealers and consumers to trade seamlessly throughout Europe.

We offer:

• Work in a dynamically developing international company in the automotive industry
• A regular employment contract with a highly competitive fixed salary
• Openness to the implementation of new ideas to improve the company's operation
• Friendly working atmosphere in a team focused on cooperation
• Excellent professional development opportunities in a dynamic environment.

Job Description

As a Business Service Agent, you will support the Account Management team and help ensure a smooth and efficient after-sales process. You will communicate directly with our b2b merchants, understand their needs and provide solutions. You will predominantly focus on payment-related matters.

Main Duties:

• Support the Account Management team with various administrative and operational tasks, focussed on debt collection.
• Handle a mix of inbound and outbound calls with customers and merchants – no sales or acquisition involved.
• Identify customers' needs, clarify information, investigate issues and provide appropriate solutions.
• Contact merchants to remind them about payment terms and follow up when needed.
• Keep customers informed and ensure their requests are handled in a timely manner.
• Create and update instructions and guidelines for different processes.
• Work closely with internal teams in an international environment, to ensure a smooth after-sales experience.

Qualifications

• Requirements:

• Experience is not necessarily required.

• You are comfortable speaking with customers over the phone and enjoy helping them find solutions.

• Fluent in French and English, both written and spoken.

• Good knowledge of MS Office, especially Excel.

• You work accurately, efficiently and can manage multiple tasks at the same time.

• You are able to work independently and structure your workload effectively.

• You have a process-oriented and solution-focused approach.

• Strong communication and problem-solving skills.

• Additional Information

• The place of work will be at the headquarters of AUTO1 Group, Rruga e Kavajes, Tirane and the shifts provide a total of 40 hours per week, from Monday to Friday.

• If you think you are the right candidate please apply by uploading your CV.