About this role
AWS Connect Engineer
- Design and configure Amazon Connect solutions to meet business requirements. Including onni-channel contact flows, routing and queues, prompts, user management etc.
- Contact Centre Configuration in Amazon Dynamo DB
- Monitor and troubleshoot the solution using tools such as AWS Cloudwatch
- Collaborate with cross-functional teams to ensure seamless integration of Amazon Connect through the development and maintenance of AWS Lambda
- Conduct thorough testing and troubleshooting to optimize the performance of Amazon Connect solutions.
- Stay up-to-date with the latest Amazon Connect features and functionalities to continuously improve solutions.
- Provide technical support and guidance to contact centre operations teams and end users.
- Additional experience with Amazon S3, Amazon LEX, AWS Glue, AWS IAM services would be a benefit.
- Prior Contact Center Experience with Genesys development is highly desired