About this role
AWS Connect Developer
- Experience in developing Amazon Connect contact flows using Dynamo DB, Lex Bots, API Gateway required.
- Must have experience in with designing and implementing call routing using routing profiles, queues, call backs, emergency messages, hours of operations, holiday routing with dynamic messaging
- Must have strong programming skills in Python, Node.js, Java Lambda.
- Experience with AWS services like Contact Lens, Transcribe, Comprehend, S3, Athena, Quick Sight, Lambda, Elastic Search, Kibana and Kinesis preferred.
- Must have strong programming skills in Python or Node.js or Java over AWS Lambda API's.
- Experience with development and version control tools like Eclipse IDE, GIT, GitHub, TFS etc. is required.
- Experience with CI/CD pipelines using Go CD, Terraform and Cloud Formation.
- Should have good communication and analytical skills with ability to coordinate development with onshore/offshore developers as well as Line of Business customers.
- Strong debugging, troubleshooting, and problem-solving skills required.
- AWS certification preferred.
- Prior Contact Center Experience with Genesys development is highly desired