About this role
Financial Management & Performance Analysis
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Collaborate closely with Group Finance partners to ensure timely and accurate submission of monthly spending forecasts & reports, with efficient and effective management of Customer Service Hub finances and minimal expense gaps/risks highlighted.
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Work closely with location CSH and Finance counterparts to consolidate and analyse monthly financials and reporting metrics.
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Actively oversee and monitor CSH’s financials forecast vs actual spend, through financial data analysis and close collaboration with CSH stakeholders on expense dependencies.
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Support financial duties involving write-offs/write-backs, accruals and oversight of Cost Allocation for CSH under the NCA Framework.
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Continuously strengthen financial forecast by validating historical performance against forward assumptions, financial analyses to drive further expense optimization for CSH.
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Robust reviews of GLAO reconciliation process for CSH; timely monthly financial reconciliations to minimize GL breaks.
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Support the Head of Business Planning & Performance to oversee & conduct the annual Budget exercise for CSH, and perform any ad-hoc secure transfer of budget from business units in situations of unbudgeted expenses/headcount.
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Collaborate with Regional CSH COO team to drive governance of CSH’s overall financials performance and oversight of Regional CSH strategic and business planning during the annual budget cycle.
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Business Planning and Key Metrics Governance
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Oversee regional data reporting needs for CSH, such as collecting relevant reports, analyzing raw data and delivering executive-ready qualitative and/or quantitative reports to support operational reviews in CCTR.
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Organise and lead management reporting for key metrics to internal and external stakeholders and senior management, including monthly Regional CSH management meetings.
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Collaborate with Regional CSH COO counterparts to derive diagnostic insights and develop materials for strategic reviews, to support senior management on business strategies.
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Review business processes & develop optimization strategies for reporting journeys within CSH, including automating metrics reporting.
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Proactively alert management of any potential service risks, based on agreed KPIs and targets; ensure CSH teams consistently meet and exceed Customer Centre financial targets without compromising on quality of service delivery.
Experience and Requirements:
- Related Diploma/Degree in Banking and Finance OR Relevant experience in Finance or Accounting field for 2 years.
- Relevant experience in business planning and/or data reporting; creating detailed reports and preparation of presentation reviews.
- Good to have related experience in agentic AI, process improvements, AGILE methodologies, project management and leading change management.
- Business knowledge or prior experience in the consumer banking/customer center area would be advantageous.
Core Competencies:
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Highly driven and meticulous with an eye for detail, and possessing good organizational capabilities
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Structured individual with good time management to oversee/ manage or prioritize multiple timelines across different tracks and align with the Customer Centre’s strategic priorities
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High conceptual problem-solving and quantitative analytical aptitudes; able to perform data story-telling / data design in a variety of formats to illustrate insights obtained
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Excellent written skills to support report reviews
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Excellent interpersonal and communication skills and comfortable to lead discussions and run presentations
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Keen learner, self-starter, independent and be able to thrive in a fast paced and changing environment
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Strategic to be able to connect the dots to the bigger picture
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Demonstrated ability to work collaboratively in a multi-disciplinary team.
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Risk-driven mindset; Integrity and maturity to manage the sensitivity of data
Location
DBS Asia Hub
Job:
COO Office/Business Mgt & Support
Schedule:
Regular
Employee Status:
Full time