About this role
About the Role
We are seeking an experienced Business Planning Project Manager to drive key strategic initiatives within the Consumer Banking Group (CBG). This role plays a critical part in wealth management and branch transformation projects, delivering meaningful business impact through data-driven planning and execution.
You will lead high-impact programs such as branch rationalization, digital transformation, customer experience enhancement, cross-business collaboration, and strategic business planning.
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Key Responsibilities
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Strategic Planning & Project Leadership
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Take ownership of CBG key projects, particularly in wealth management and branch transformation
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Support business heads in strategy development, planning, and execution
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Drive impactful initiatives with a data-driven approach, delivering measurable business outcomes
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Proactively communicate project updates and insights to senior stakeholders
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Branch & Customer Experience Management
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Oversee branch service environments, facilities, and operational standards
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Ensure high-quality service delivery for wealth management customers
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Lead initiatives to enhance customer and employee experience (EJ improvement)
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Branch Facilities & Vendor Management
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Act as Service Delivery Manager (SDM) for outsourced service arrangements:
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Manage contracts, renewals, site visits, and payments
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Ensure vendors meet contractual and SLA requirements
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Monitor vendor performance and proactively resolve issues
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Maintain strong communication with outsourced service providers (OSPs)
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Cross-Functional Team Collaboration
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Coordinate across CBG to drive strategic initiatives:
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Branch transformation
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Digitalization and process efficiency
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Cross-functional collaboration models
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Lead and influence multiple stakeholders across departments and external partners
Requirements
- Minimum 5 years of experience, preferably in banking, branch operations, or vendor management
- 7 years in knowledge of consumer banking group business (preferred)
- Strong project management, planning, and execution capabilities
- Experience in stakeholder management across internal teams and external vendors
- Familiarity with branch operations, especially facility and service management
- Strong analytical, problem-solving, and decision-making skills
- Ability to work under pressure with high accountability and emotional intelligence (EQ)
- Agile, detail-oriented, self-driven, and adaptable mindset
- Excellent communication skills in Mandarin & English
- Proficient in Microsoft Office (Excel, PowerPoint, Word)
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What We’re Looking For
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Strong ability to work independently and lead cross-functional projects
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Fast learner with a growth mindset and willingness to challenge the status quo
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Strategic thinker with execution excellence
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Passion for driving transformation and delivering business impact
Location
Honhui A-14F
Job:
COO Office/Business Mgt & Support
Schedule:
Regular
Employee Status:
Full time