About this role
You Are:
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A trustworthy individual. You love to take care of people and supporting others brings you joy. The concept of white-glove care is a standard you can deliver day in and day out. You Have:
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A customer service background. Experience and skill in assisting high-end (ultra high net worth) clientele and executives with exacting standards. A knack for the technical (we put amazing tech in to the finest homes). A steady work history (3yrs between hops), a pleasant disposition, Hiqh EQ. Your Location
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2327 Beatrice Street, Dallas TX 75208 Your Schedule:
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Full Time (40hrs/Wk)
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Mon-Fri 7:30am to 4:30pm Your Manager:
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Jonathan, Ops Mgr Evolve's Core Values:
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Precision is the Standard
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Protect The Experience
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Own Everything
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Build with Intention
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Raise The Standard
Your Contribution to Evolve Technologies:
Client Facing:
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Project Scheduling: Installation phases, service visits, walkthroughs, and project milestones
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Primary Point of Contact: Phone, Email, Text, Ticketing System
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Full-Cycle Issue Mgmt: Intake > Triage > Manage > Resolve > Bill
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Satisfaction: Deliver a "WOW" experience, each and every time
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SLA: Meet or exceed our response times and obligations Internal Facing:
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Interface With: Service Technicians, Project Managers, Accounting, Partners
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Scheduling: Manage and Schedule based on clients needs and Evolve's resource availability
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Documentation: Update and Maintain accurate client records
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Expedite: Efficiently move the issue through various departments
Preferred Qualifications:
- Experience scheduling for Residential construction, AV integration, smart home technology, or custom home experience
- Familiarity with project management, scheduling, or CRM software platforms
- Experience working with high end clientele
Evolve Technologies' Contribution to You:
- $50k to $60k/yr
- Medical Insurance - 50% covered
- Dental/Vision - 100% covered
- 15 days PTO
- 6 Paid Holidays
- Short Term Disability/Group Term Life
- Company Outings + Events
- Employee Discounts