Autonomous Vehicle Support Specialist

Autonomous Vehicle Support Specialist

Location

Phoenix, Arizona

Team

Customer Support

Subteam

Customer Support

Posted on

Oct 8, 2026

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How we're moving the world

About the Role and Team

The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, eaters and business partners. Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering inbound/outbound phone support. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a dynamic environment.

Uber Autonomous Mobility is expanding with a variety of different partners across the US to fulfill requests on the Uber platform via Autonomous Vehicle. As an AV Specialist, you will serve as the real-time, human point of contact for Riders; including providing ride information, troubleshooting issues, and assisting the rider on next steps in the event of a service disruption or emergency. This role requires exceptional empathy, patience, and a relationship-oriented mindset. Interested in being apart of this new and exciting program?

As an AV Specialist, you will serve as the real-time, human point of contact for Riders; including providing ride information, troubleshooting issues, and assisting the rider on next steps in the event of a service disruption or emergency.

Additionally, you will have the unique opportunity to support development of new operational processes and tools for scale

This is 40 hours/week that requires weekends and evenings. Some holiday, weekend, and evening work will be required.

You must reside in the United States to be considered for this position. On-site work is required.

This position qualifies for a +5% shift differential for shifts worked on both Saturday and Sunday.

What you’ll do

• Empathetic and love resolving issues (customer facing) as efficiently, politely, and professionally as possible

• Deliver high quality customer support and customer satisfaction while solving complex inbound or outbound customer issues which may not have a well documented procedure, and where relevant to the line of business, outbound phone support

• Willing to go above and beyond in an effort to deliver a world-class customer experience.

• Work on both phone and ticket-based cases, if relevant, and resolve escalations

• Comfortable and personable when handling customers via phone or email.

• Solve problems and address unsatisfactory consumer experiences with ownership and service recovery.

• Comfortable using multiple platforms and tools to identify issues and possible resolutions.

• Care about individual consumer experiences.

• Change course as priorities shift in real time with new inbound issues.

• Keep up to date with new challenges from our consumers, and the changes and product improvements from our internal teams.

• Interested in finding opportunities for improvement (enhancements or bugs) as you advocate for customers.

• Highly motivated problem solver with an ownership mentality.

• Basic Qualifications

• English Proficiency

• Comfortable operating in multiple modalities

• At least 1 year of experience in retail, hospitality, or customer service in-person or contact center environment

• Preferred Qualifications

• Exceptional communication skills, including the ability to clearly and concisely communicate in speech and writing, as well as listening to and interpreting customer needs

• Excellent computer skills and problem-solving ability

• Proven ability to adapt and drive progress against goals in ambiguous, changing environments

• Proactive mindset and resourcefulness

• Positive attitude with a growth mindset

• 2+ years of experience in customer service, retail, or another customer-facing role

• Experience

• For Phoenix, AZ-based roles: The base hourly rate amount for this role is USD $21.70 per hour.

• You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

• Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

• Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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Benefits

• Health, life and disability

• Comprehensive coverage for your physical and mental health to help give you and your loved ones peace of mind.

• Wellbeing and lifestyle

• Benefits that support you holistically, including a competitive 401(k) match, wellbeing reimbursement, and monthly Uber Credits.

• Parental and family care

• Support for every stage of family life, including comprehensive fertility coverage, 18 weeks of paid parental leave, and concierge caregiver support.

• Why Uber?

• Here, your work helps move the real world — through streets, stores, airports, hospitals, homes, businesses, and cities across 70+ countries. We build technology that helps people go where they need to go, get what they need, earn on their terms, and keep cities moving.

• The problems are complex, the pace is fast, and the impact is visible. Whether you’re building from 0 to 1, improving systems at massive scale, or experimenting with new technology, you’ll help support 40 million trips a day while working with people who raise the bar and support you as you grow.

• Discover life at Uber

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• Complete an online assessment (Virtual)

• We may ask you to complete an online assessment based on specific competencies we look for in the role. This assessment is graded and serves as a decision point, so put your best foot forward! (Role specific - your Recruiter will inform you if this is required)

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• Since you've been here...

• rides and deliveries have happened worldwide

• Since you've been here...

• people have used Uber’s apps

• Since you've been here...

• drivers and couriers earned flexible income