About this role
Job title: Automotive Service Consultant / Advisor
About the Role Join Chris Auffenberg Kia as an Automotive Service Consultant / Advisor in Cape Girardeau, MO. In this role, you will be the primary point of contact for customers bringing their vehicles in for service, providing exceptional customer service and ensuring a smooth, efficient service experience.
What You'll Do
- Greet customers promptly and courteously as they arrive for service appointments.
- Listen carefully to customer concerns and accurately document service requests.
- Provide clear and professional explanations of needed repairs and maintenance to customers.
- Develop and maintain positive relationships with customers to encourage repeat business.
- Coordinate service schedules and work closely with the service technicians to ensure timely completion of repairs.
- Prepare and review repair orders, including parts, labor, and warranty information.
- Communicate any changes in vehicle condition and additional required services to customers.
- Maintain accurate records of customer interactions and services performed.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
What We're Looking For
- Previous experience in automotive service consultation or customer service preferred but definitely not required.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple customer interactions.
- Basic knowledge of automotive systems and repairs is a plus.
- Proficient in using computers and service management software.
- Detail-oriented with excellent organizational skills.
- Valid driver’s license.
Nice to Have
- Basic knowledge of automotive systems and repairs is a plus.
- Prior service or customer service experience preferred but not required.
Compensation & Benefits
- Salary: $45,000 to $65,000 per year, paid weekly.
- Benefits: Health, dental, and vision insurance options; Paid time off and holiday pay; Employee discounts on vehicle purchases and services; 401K with employer matching.
- Opportunities for professional growth and development; Supportive and team-oriented work environment.
- Location: Cape Girardeau, MO.