About this role
About the Role The Automotive Customer Service Advisor supports customers through their visit at Jiffy Lube / Premium Velocity, guiding service decisions and performing basic maintenance as a trained technician. What You'll Do
- Greet customers, review service needs, and escort them from their vehicles
- Explain promotions and available services; provide unbiased recommendations
- Communicate updates throughout the service process; perform preventative maintenance (oil changes, fluid top-offs, inspections, and replacements of basic components)
- Ensure quality work, review completed services with customers, and encourage return visits
- Perform other duties as assigned
- Build rapport and contribute to a fast-paced, team-oriented environment What We're Looking For
- Valid U.S. driver's license and authorization to work in the U.S. (no sponsorship)
- Ability to stand for long periods; lift 50+ lbs.; bend, reach, crawl, and climb stairs
- Comfortable working in enclosed or semi-outdoor environments
- Proven face-to-face customer service or sales experience Nice to Have
- A valid driver's license strongly preferred Compensation & Benefits
- Employer/employee-funded medical, vision, and dental plans, prescription coverage, and telemedicine
- Employer-funded basic life & AD&D
- Bonus structure for JLU training completion
- Employee discount