About this role
Automation Technician
Automation Controls, Customer Support is a hybrid role for an Automation Technician with Asset Management responsibilities. You will work with the Rockwell Automation's customer to provide on-site support and troubleshooting, while helping to increase productivity, reduce costs, and improve reliability. You will be an important member of our customer support team and interfaces with engineering, sales, services management, product groups, and authorized distributors. You will report directly to the Rockwell Program Manager (PM) and work at the customer site in Orlando, FL. In this role, you will assist the embedded Rockwell engineering team and may also be in the rotation for back up on call support. Additionally, you will assist with parts management and provide back up support for the (PM).
Responsibilities
- On-Site support and troubleshooting of product-level issues on Rockwell Automation (RA) technologies (PLCs, HMI, VFDs & other motor control components)
- Assisting the customer to maintain control system health (firmware updates, OS patching, program backups, etc.)
- Support the on-site engineering team with small project execution involving PLC, HMI and VFD migrations/conversions
- Handle repair management for Allen Bradley Components
- Coordinate and process repair transactions, while managing repair orders to ensure required turnaround times are met
- Pro