About this role
Job title: Automation & Process Improvement Specialist
About the Role Join ABSI's initiative to deliver an automated process for vehicle payoffs and letters of guarantee for property and casualty insurance carriers. The role focuses on accelerating payoff responses via a cloud-based portal and improving customer satisfaction by expediting claims settlements.
What You'll Do
- Support and operate the automated vehicle payoff and LOG portal for P&C insurance processes.
- Enter Finance Source name, customer loan account number, SSN/Tax ID or VIN, and other configurable data using a dropdown-driven interface.
- Monitor lender responses, which are often returned within seconds, and manage per diem calculations and payment instructions.
- Coordinate with Insurance Carriers to generate Letters of Guarantee (LOG) when required and ensure Finance Source responds.
- Contribute to reducing cycle times and costs by optimizing the current payoff and LOG workflows and helping claims representatives settle claims faster.
- Collaborate with ABSI's team and clients to improve customer satisfaction.
What We're Looking For
- Experience in property and casualty (P&C) insurance processes, particularly Total Loss Payoff and Letters of Guarantee workflows, and familiarity with BI solutions.
- Familiarity with automated processes, cloud-based portals, and portal-based payoffs.
- Knowledge of Business Intelligence design/implementation within the insurance industry.
- Ability to thrive in an innovative IT consulting environment and support lifecycle activities across systems and product development.
- Strong communication and collaboration skills with claims representatives and lenders.