Automation Engineer (ID: 3911)

Automation Engineer (ID: 3911)

As an Automation Engineer, you will:

• Monitor enterprise dashboards, IT infrastructure, and operational systems in real time to ensure service continuity.
• Manage incidents by troubleshooting critical alerts, coordinating resolutions, and restoring services within SLA targets.
• Ensure compliance with system availability metrics, SLAs, and operational KPIs.
• Act as the primary point of contact for high-severity incidents and coordinate cross-functional escalation with specialized support teams.
• Identify opportunities to automate manual operational processes and implement automation solutions.
• Develop, maintain, and enhance automation scripts using Python, Java, Shell, or similar technologies.
• Configure and support system integrations between data inputs, controllers, and output systems.
• Design and execute automated tests and simulations to validate system functionality before deployment.
• Perform bug analysis, debugging, root cause analysis, and implement permanent fixes to improve system reliability.

What You Bring to the Table:

• 8+ of experience in Command Centre Operations, IT Operations, Monitoring, Incident Management, or Automation.
• Strong expertise in real-time monitoring, incident management, and SLA-driven operations.
• Hands-on experience with AI-driven automation, scripting, and process optimization.
• Proficiency in Python, Java, Shell scripting, or similar automation technologies.
• Experience with IT monitoring, Enterprise Service Management (ESM), and operational support environments.
• Knowledge of automation testing, debugging, and system integration practices.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder coordination abilities in high-pressure operational environments.

You should possess the ability to:

• Monitor and respond to critical operational events in real time.
• Prioritize, troubleshoot, and resolve incidents efficiently while meeting SLA commitments.
• Develop and maintain automation scripts to improve operational efficiency.
• Analyze recurring issues, perform root cause analysis, and implement preventive solutions.
• Coordinate effectively with cross-functional teams during major incidents.
• Configure and integrate systems to enable seamless data flow across operational environments.
• Execute automated testing and validate deployments with minimal operational risk.
• Manage multiple priorities in a fast-paced, mission-critical environment.

What we bring to the table:

• Opportunity to work on enterprise-scale command centre operations and automation initiatives.
• Exposure to advanced AI, automation, and IT monitoring technologies.
• Collaborative environment with cross-functional teams focused on operational excellence.
• Opportunities to drive process improvements and automation-led transformation.
• Continuous learning and professional growth through challenging operational projects.