About this role

Reports To: Automation Manager

We are seeking a detail-oriented and proactive Automation Analyst (Workflow Builder) to design, build, monitor, and maintain automated workflows that support daily business operations.
The successful candidate will work closely with the Collections, Operations, and Customer Experience teams to improve operational efficiency, monitor workflow performance, and ensure business processes run smoothly.
The ideal candidate should have hands-on experience with workflow automation tools, a good understanding of APIs and data formats, and strong documentation and problem-solving skills.

Workflow Development and Maintenance:

Build, configure, and maintain automated workflows using n8n or similar automation tools.
Collaborate with the Collections, Operations, and Customer Experience teams to identify automation opportunities and improve existing processes.
Test and validate workflows to ensure they function correctly and meet business requirements.
Identify opportunities to reduce manual tasks, improve efficiency, and streamline operational processes.

Workflow Monitoring and Troubleshooting:

Monitor automated workflows to identify failures, delays, and performance issues.
Investigate and resolve workflow errors within agreed timelines, escalating complex issues when necessary.
Ensure workflows operate reliably and consistently to support daily business activities.
Maintain records of workflow incidents, resolutions, and recurring issues.

Documentation and Knowledge Management:

Develop and maintain clear documentation for all workflows, including their purpose, configurations, dependencies, and troubleshooting procedures.
Maintain an organised workflow knowledge base to ensure processes are properly documented and easy to maintain.
Update technical documentation whenever workflows are modified or new automations are introduced.
Ensure workflow documentation supports continuity and reduces dependence on individual team members.

Reporting and Governance:

Prepare weekly governance reports covering workflow health, incidents, key performance indicators (KPIs), and service-level agreement (SLA) performance.
Track workflow performance and identify recurring issues or areas requiring improvement.
Maintain accurate records of automation activities, system performance, and incident resolution.
Provide actionable insights and recommendations to improve workflow reliability and operational efficiency.

Business Requirements and Process Improvement:

Engage with business teams to understand their operational needs and identify suitable automation solutions.
Gather requirements and translate business processes into clear workflow specifications.
Collaborate with the Automation Manager and relevant stakeholders to implement and improve automation initiatives.
Support the testing and implementation of new workflows to ensure they align with business objectives.

Bachelor’s degree or HND in Computer Science, Information Technology, Engineering, Business Administration, or a related field.
1–3 years of experience in workflow automation, business operations, data analytics, or a related role.
Hands-on experience with n8n, Zapier, Make, or similar workflow automation platforms.
Basic understanding of REST APIs, JSON, and system integrations.
Proficiency in spreadsheets for data tracking, reporting, and analysis.
Basic knowledge of SQL and database queries.
Strong documentation, written communication, and reporting skills.
Good analytical and problem-solving abilities, with attention to detail.
Ability to manage multiple tasks, troubleshoot issues, and work effectively with cross-functional teams.

Added Advantages:

Basic knowledge of Python for scripting and automation.
Experience working in fintech, lending, collections, or financial services operations.
Familiarity with workflow monitoring, incident management, and SLA tracking.
Experience documenting business processes and preparing operational performance reports.

Ideal Candidate:

The ideal candidate is organised, analytical, and proactive, with a strong interest in workflow automation and process improvement.
They should be comfortable working with business teams, troubleshooting workflow issues, maintaining accurate documentation, and ensuring automated processes remain reliable and efficient.
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Automation Analyst