Auto Claims Adjuster

Job Overview The Auto Claims Adjuster contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of moderately complex auto and/or property claims through telephone and written correspondence.

Job Responsibilities

• Provide exceptional customer service.
• Interpret policy wordings, determine policy coverage and ensure appropriate reserving.
• Investigate losses to determine liability.
• Evaluate relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify losses.
• Coordinate services with vendors and service providers.
• Adjust claims from inception to completion in a proactive manner.
• Maintain accurate records based on company standards and policies within the claims system.
• Remain up-to-date with legislative changes and trends in the insurance industry.
• Perform other duties as assigned.

Qualifications

• Experience in insurance adjusting.

• Fully proficient in French and English.

• Possess a Claims Adjuster Permit through the Autorité des marchés financiers (AMF).

• Possess a Commercial Permit through the Autorité des marchés financiers (AMF) is an asset.

• Working toward Chartered Insurance Professional (CIP) designation.

• Effective customer service skills including empathy and concern for our customers.

• Strong investigative and analytical skills.

• Strong time management and organizational skills with the ability to prioritize work in a fast paced, changing environment.

• Detail oriented with a critical degree of accuracy regarding data entry.

• Strong negotiation skills.

• Diversity Equity, Inclusion & Belonging

• At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

• We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

• We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [email protected].

• All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

• Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.

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