About this role
About the Role Join NationsBenefits as a Hearing Care Specialist responsible for evaluating hearing aid candidacy, recommending and fitting devices, and delivering education and follow-up care in a retail-based clinical setting at Sam's Club in Rochester, MN. This full-time onsite role supports center performance with clinical autonomy and strong operational backing, contributing to patient outcomes and satisfaction across our health plan partnerships. What You'll Do
- Conduct comprehensive hearing evaluations using best-practice clinical protocols
- Interpret test results and recommend individualized hearing care solutions based on patient needs and lifestyle
- Present product options clearly, emphasizing value, long-term benefits, and patient outcomes
- Program, fit, and verify hearing instruments, including new premium technology from major manufacturers
- Perform routine follow-up visits, cleanings, adjustments, and hearing aid repairs
- Maintain accurate and compliant patient records, including documentation and outcome measures
- Deliver exceptional service that supports patient satisfaction, loyalty, and positive clinical outcomes
- Collaborate with leadership and peers to support center performance and continuous improvement What We're Looking For
- Current Audiology license or Hearing Aid Dispensing license in the state of the role (required)
- Strong clinical, counseling, and interpersonal skills
- Ability to explain technical concepts in a clear, patient-friendly manner
- Comfort working in a retail healthcare setting
- Commitment to ethical practice and patient-focused care
- Willingness to participate in ongoing professional development