Audio Visual Technician - Hotel Franchised

ACCOR - Grand Mercure Dubai Downtown

Job Information

• Full-Time
• Permanent
• Engineering & Maintenance
• Brands: ACCOR
• Location: GRAND MERCURE DUBAI DOWNTOWN, Dubai, United Arab Emirates
• External Reference: REF122836D
• Title: Audio Visual Technician - Hotel Franchised

About Grand Mercure Business Bay

Grand Mercure Business Bay is a premium hotel located on Al Abraj Street along Marasi Drive, in the heart of Dubai's Business Bay district. Rooted in the Grand Mercure brand ethos, the property celebrates "pride of place" through refined grandeur, cultural immersion, and heartfelt human connection. The hotel features four versatile meeting rooms, a club lounge, five dining and entertainment venues, and an enhanced outdoor pool terrace overlooking the Business Bay skyline.

As part of Accor's internationally trusted portfolio, Grand Mercure Business Bay upholds world-class standards while celebrating the richness of the destination through authenticity, discovery, and cultural sensitivity. The hotel serves as a bridge between business efficiency and lifestyle-driven exploration for the modern global traveller, hosting meetings, conferences, weddings, banquets, and entertainment events that demand flawless technical execution.

Position Overview

The Audio Visual Technician serves as the technical backbone of Grand Mercure Business Bay's event and meeting operations. This role is responsible for the setup, operation, maintenance, and troubleshooting of all audio-visual systems across the property, ensuring that every presentation, conference, wedding, and special event runs seamlessly. Working collaboratively with Events, Banquets, IT, and Engineering teams, the successful candidate will deliver exceptional technical support that directly contributes to memorable guest experiences and upholds Accor's reputation for excellence in hospitality.

This position requires a service-oriented mindset, technical expertise in professional AV systems, and the flexibility to work rotating shifts across a 24/7 operation driven by event schedules.

Key Responsibilities

• Set up, operate, and dismantle professional audio-visual equipment for meetings, conferences, weddings, banquets, entertainment events, and special functions with precision and efficiency.
• Operate sound, lighting, projection, video systems, and LED displays during live events to ensure smooth, professional execution and optimal visual and audio quality.
• Manage live audio mixing, video switching, and lighting during events, balancing audio levels and adjusting settings as needed.
• Configure and support video conferencing platforms (Zoom, Microsoft Teams, and similar systems) for hybrid and virtual meetings.
• Ensure all equipment is properly connected and fully functional before events or presentations, conducting pre-event checks and room setups against Banquet Event Orders.
• Provide professional on-site technical support for VIP guests, executive meetings, and high-profile events, remaining on standby during events to resolve any technical issues promptly.
• Assist and instruct guests, presenters, and event organizers regarding proper usage and operation of AV equipment, offering tailored solutions to meet their needs.
• Perform preventive maintenance and routine inspections of all AV equipment to ensure reliability, longevity, and optimal performance across all systems.
• Troubleshoot and resolve technical issues related to microphones, speakers, mixers, projectors, LED screens, displays, video conferencing systems, and other AV equipment in a timely manner.
• Diagnose faults, perform basic repairs, and coordinate with external AV suppliers or contractors for major repairs when necessary, ensuring all work meets organizational standards.
• Maintain a clean, organized, and safe working environment while adhering to all health, safety, and operational procedures, including proper cable management and equipment handling.
• Label faulty equipment and communicate problems to management or supervisors promptly, ensuring minimal disruption to operations.
• Coordinate effectively with Events, Banquets, Entertainment, IT, and Engineering teams to ensure all technical requirements are delivered seamlessly and on schedule.
• Attend pre-event briefings and conduct AV checks prior to event start, communicating any additions or deletions to flowsheets to management.
• Work closely with event planners, organizers, and hotel staff to understand event requirements and provide tailored AV solutions.
• Support conference rooms, boardrooms, meeting spaces, entertainment venues, digital displays, and in-room AV systems across the property.
• Manage bands or performers during sound checks, stage setup, and coordination of technical rider requirements, ensuring a smooth experience for entertainment acts.
• Ensure all AV equipment is properly maintained, stored, handled, and inventoried in accordance with manufacturer guidelines and organizational standards.
• Maintain accurate and organized records of equipment inventory, maintenance activities, repairs, service requirements, and technical specifications.
• Assist with the installation, testing, commissioning, and integration of new audio-visual equipment and systems into existing infrastructure.
• Break down, remove, and secure equipment when not in use, ensuring proper storage and transportation in a safe and secure manner.
• Deliver warm, professional service in all guest and colleague interactions, embodying Accor's commitment to treating every guest as a "Guest Star" and ensuring inclusive hospitality for all event attendees.
• Identify opportunities to enhance event experiences through additional AV services and equipment, contributing to revenue maximization and exceeding client expectations.
• Support Accor's sustainability initiatives by managing energy consumption of AV systems responsibly, promoting digital solutions where appropriate, and ensuring proper disposal or recycling of electronic equipment.
• Use hotel communication platforms and event management systems as the primary method for tracking requests, documenting setups, and coordinating with departments.
• all AV setups and operations reflect the premium positioning of the Grand Mercure brand, delivering refined technical experiences that align with the hotel's "pride of place" ethos.
• Complete daily checklists and effectively communicate pertinent information through shift handovers.
• Respond promptly to AV service requests and technical support calls, minimizing disruption to guest experiences and organizational operations.
• Maintain a professional appearance and represent the organization with confidence, reliability, and a service-oriented mindset in all interactions.
• Contribute to a positive, collaborative team environment through effective communication, proactive problem-solving, and mutual support.
• Perform any additional duties as assigned by the Chief Engineer or Events Manager.

Qualifications

• Diploma or Certificate in Audio Visual Technology, Electrical Engineering, Electronics, Sound Technology, or a related technical discipline is highly advantageous.
• Minimum of 2 years of professional experience in audio-visual operations within a luxury hotel, resort, or high-end event environment.
• Demonstrated experience operating and maintaining AV equipment for events, conferences, weddings, entertainment programs, and corporate functions.
• Stro