Audio Visual Services Technician

Job title: Audio Visual Services Technician

About the Role Reporting to the Audio Visual Services Manager, the Audio Visual Services Technician at California Baptist University (CBU) is responsible for coordinating and delivering high-quality, state-of-the-art audiovisual support for all campus events. This role ensures the effective setup, operation, maintenance, and upgrading of multimedia and AV equipment while promptly troubleshooting technical issues. The technician works collaboratively with the Office of Conferences and Events and other campus partners to ensure seamless service delivery and exceptional event support.

What You'll Do

• Plan, schedule, and coordinate audiovisual service needs across the university’s main campus for internal and external clients, including conferences, lectures, meetings, performances, and special events.
• Consult with clients to assess event requirements and recommend appropriate audiovisual equipment and staffing solutions.
• Serve as a secondary point of contact and conduct tours of campus facilities for prospective clients.
• Engage with clients before and during events to ensure delivery of high-quality service and an exceptional customer experience.
• Assist in the planning and execution of major campus events such as Commencement, New Student Orientation, Homecoming, and other large-scale functions as assigned.
• Prepare event spaces with requested audiovisual setups and troubleshoot technical or media-related issues.
• Provide training and guidance to users on the proper operation of audiovisual equipment.
• Maintain accurate equipment inventory; oversee equipment check-out/return processes and recommend upgrades as needed.
• Operate advanced sound, lighting, and multimedia presentation systems.
• Support webcasts, podcasts, and audio/video teleconferencing services.
• Develop and implement theatrical design elements—including scenic, staging, rigging, lighting, and sound—in collaboration with internal and external stakeholders.
• Coordinate staffing requirements for special events.
• Conduct research and make recommendations for the acquisition of audiovisual, lighting, and video equipment.
• Recruit, train, and supervise student employees in sound, lighting, staging, and rigging operations for classroom technology and event support.
• Assist in event mapping, layout design, and space planning.
• Oversee and support setup and breakdown activities for events across campus.
• Perform routine maintenance and repairs on audio, video, and lighting equipment.
• Maintain and repair conference and event equipment, including tables, chairs, golf carts, and related assets.

What We're Looking For

• Demonstrated commitment to living out and upholding the University’s Christ-centered mission and values.
• Flexibility to work evenings and weekends as required by event schedules.
• Working knowledge of convention services, hospitality operations, camps, conferences, or similar service-oriented environments.
• Proficiency in personal computer applications, including both Windows and macOS platforms, as well as Microsoft Office and related software.
• Knowledge of classroom and event technology systems, including but not limited to Extron, Crestron, and AMX control systems.
• Understanding of rigging, staging, lighting, and sound design principles.
• Strong command of business English and basic mathematics, along with general office practices and procedures.
• Ability to plan, organize, and coordinate multiple projects simultaneously in a fast-paced environment.
• Skill in collecting, analyzing, and compiling data, and preparing clear and concise reports.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively with a diverse community of faculty, staff, students, and external clients.
• Demonstrated ability to troubleshoot and repair multimedia and audiovisual equipment efficiently.
• Strong organizational skills with attention to detail and the ability to prioritize tasks and manage time effectively.
• Professional telephone and customer service etiquette and experience.
• Ability to organize and coordinate meetings, events, and logistics.
• Ability to interpret, adapt, and apply policies, procedures, and guidelines.
• Sound judgment and decision-making skills in administrative and operational matters.
• Ability to develop and maintain effective recordkeeping systems and procedures.
• Proven ability to address and resolve customer inquiries, concerns, and complaints in a professional manner.
• Strong analytical skills with the ability to investigate issues, evaluate information, and draw appropriate conclusions.