Audio Visual Services Specialist

Job Title: Audio Visual Services Specialist

Department: Technical Services

Job Code: C44511

Job category: Full Time Staff

Terms and Hours: Full Time Non-Exempt, 40-hour work week

Salary Range: Starting Hourly Wage $23.07; commensurate with experience

Job Summary

The Audio Visual Specialist is a key position for the University’s Audio Visual (AV) Services Team as the position performs core duties related to customer support as it pertains to the selection, scheduling, delivery, setup, operation, and maintenance of AV equipment. This position reports to the AV Services Manager.

Core Duties

• Consult with customers to identify AV equipment and related technology needs for classes and events.
• Schedule, deliver, set up, break down, and return AV equipment with the ability to transport equipment and materials across campus using motorized University carts and vehicles.
• Operate AV equipment during events, including some events on weekends and evenings.
• Assist customers with recording, streaming, editing, and sharing audio and video.
• Proactively identify potential issues and recommend solutions to specific problems.
• Provide Audio Visual Services related trainings to UP community members.
• Help create and upkeep instructions, trainings, policies, and related materials.
• Respond to customer inquiries, requests, and service tickets.
• Participate in the Audio Visual Services team’s rotation of on-call responsibilities and respond to after-hours calls.
• Help administer Audio Visual Services team processes, including processes related to equipment scheduling software and effective workflow and escalation of service tickets.

Other duties Other duties as relevant to the duties of the position or as assigned by supervisor or designee.

Please note that the above list of duties is not comprehensive but generally demonstrates the types of matters under this position’s purview and responsibility.

Education & Experience

• Required: Two years of proven relevant professional experience.
• Required: Associate’s degree in relevant field.
• Preferred: Bachelor’s degree in relevant field.
• Or a combination of equivalent education and/or experience.

Certifications & Licenses

• None.

Knowledge, Skills & Abilities

• Proficiency with computers, technology devices, software, and applications at level of proficiency appropriate for the position’s duties. Ability to learn and use new technologies, software, and applications at level of proficiency appropriate for the position’s duties.
• Ability to work well in a fast-paced team environment
• Strong organizational and time management skills
• Strong attention to detail and accuracy
• Ability to consistently handle and follow through with multiple projects, tasks, and business processes while meeting deadlines
• Strong orientation towards taking ownership of projects and assignments by being proactive, communicative, and making process improvement suggestions.
• Ability to learn and apply applicable University and other po