ATM Service Engineer

Job title: ATM Service Engineer

About the Role BRINKS is seeking a friendly and customer-oriented ATM Service Engineer to join our dedicated operations team. In this role, you will provide exceptional technical support and troubleshooting services for our customers, performing maintenance on a range of ATMs and ensuring high levels of customer satisfaction.

What You'll Do

• Perform second-line break-fix and preventive maintenance on ATMs including Triton, Wincor, and NCR machines.
• Collaborate with customers to identify and resolve technical issues in a timely manner.
• Provide excellent customer service, ensuring that all customers are treated with respect and professionalism.
• Accurately document all service transactions and keep detailed records of repairs and replacements.
• Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development.
• Conduct quality control checks to ensure that all repairs and replacements meet company standards.

What We're Looking For

• Field Service Engineering experience; ATM experience desirable.
• Valid UK driver's license with no more than 6 points at time of hire.
• Strong technical and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to work well independently.
• Detail-oriented with strong organizational skills.
• Flexibility to work on weekends and holidays as needed.
• No live CCJs, IVAs, or bankruptcy declarations.

Nice to Have

• Experience with ATMs is desirable.

Compensation & Benefits

• Annual leave entitlement of 21 days for 4 on 4 off – increases with length of service.
• Full uniform provided.
• Full tool kit provided.
• Company vehicle provided (small to mid-sized panel van).
• Comprehensive job training.
• Life insurance scheme (x3 annual salary).
• Sickness insurance after 12 months of service.
• Store discounts and cashback with top UK brands after 12 months of service.
• Employee wellness programme, including 24hr confidential counselling and more.
• Working hours: 4 on 4 off.