About this role
About the Role Lead administrator and Atlassian Platform SME responsible for the end-to-end Atlassian ecosystem, ensuring reliability, scalability, and strategic alignment with product development and support workflows. The role demands hands-on leadership, advanced configuration, and cross-team collaboration to optimize Jira and related tools across the organization. What You'll Do
- Serve as the lead administrator and subject matter expert for the entire Atlassian ecosystem.
- Architect, design, and implement highly complex and scalable Jira workflows, schemes, and custom fields.
- Lead the strategic evaluation and management of Atlassian Marketplace add-ons.
- Administer and optimize critical third-party tools, with advanced expertise in Exalate for robust data synchronization.
- Proactively identify and resolve advanced Atlassian application issues, ensuring high availability.
- Develop and enforce comprehensive documentation, standards, and governance policies.
- Lead major Atlassian upgrades, migrations, and infrastructure enhancements.
- Drive continuous improvement through automation and advanced configurations.
- Utilize significant experience with Zendesk to architect and manage deep integrations with Atlassian, optimizing shared workflows.
- Mentor junior administrators and provide technical guidance. What We're Looking For
- 5+ years of progressive experience as an Atlassian Administrator, with a significant portion in a senior capacity.
- Deep expertise in architecting and maintaining highly complex Jira workflows, including advanced scripting (e.g., Groovy).
- Expert-level understanding of Jira Service Management (JSM) and Confluence.
- Mastery of Atlassian user management, permissions, and security in large-scale environments.
- Extensive hands-on experience with third-party Atlassian Marketplace apps, specifically advanced configuration of Exalate.
- Strong experience with database administration and advanced SQL.
- Exceptional problem-solving and communication skills.
- Significant practical experience with Zendesk administration, including API integrations and workflow optimization, especially relating to Atlassian. Nice to Have
- Atlassian Certified Professional (ACP) certifications are a strong plus.
- Proficiency with Linux and scripting (Bash, Python) Compensation & Benefits