About this role
Associate Triage Analyst
About Us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact
The Role and the Team
Proofpoint’s People Centric Managed Services (PCMS) is looking for an Associate Triage Analyst to support alert triage and operational checks for supported systems.
Proofpoint PCMS is responsible for information protection that provides unmatched visibility into data risk by analyzing content, behavior, and threats from a cloud-native console, stopping data loss while saving time and operational cost.
The Associate Triage Analyst (ATA) will be responsible for assisting with the monitoring of events for Proofpoint's PCMS customers and escalating all necessary events to the customers via approved escalation paths. TA’s will assist with reporting in support of internal teams and our customers.
Ensure all tasks performed adhere to the company’s ISO 27001 Information Security Management System (ISMS). This includes participation in annual information and network security training and acceptance of spot checks on an ad hoc basis to guarantee that Proofpoint is constantly improving upon the organization’s ISMS.
Each member of our team must understand the importance of the ISMS and the subsequent handling of client data.
Job Requirements
- Responsible for assisting with the monitoring of events for Proofpoint's PCMS customers.
- Responsible for escalating all necessary events to clients via approved escalation paths.
- Responsible for assisting customers and internal teams with metrics and reporting from the security platforms.
- Responsible for assisting with the improvement of monitoring and alerting for Proofpoint PCMS clients.
Qualifications
- Experience analyzing data from within a large data set.
- Experience in customer service.
- Experience working on a team.
- Experience with Microsoft Excel, as well as the entire Microsoft Office Suite.
- This posting is anticipated to remain open until November 30th, 2026