About this role
Key Responsibilities
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- Innovation & AI Enablement
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Support the exploration, monitoring the development, testing, deployment, and monitoring of AI-powered operational tools (e.g., document extraction, intent identification, and process automations).
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Collaborate with technology and operations teams to ensure AI solutions are integrated seamlessly into existing operational workflows.
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Monitor the efficacy of automated tools and refine logic/parameters to improve accuracy and throughput.
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- Operational Transformation & Innovation
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Support the exploration and identification of new initiatives aimed at optimizing operational workflows, specifically focusing on increasing Straight-Through Processing (STP) rates.
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Identify opportunities to eliminate manual touchpoints through digital adoption and process re-engineering.
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Conduct feasibility studies for emerging digital solutions, balancing operational risk with the potential for increased efficiency and cost reduction.
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Collaborate with cross-functional "squads" to design and prototype scalable, empathy-driven solutions that transition operations from traditional manual processing to digital-first models.
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Required Qualifications
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Education: Degree in Business, Finance, Engineering, Data Science, or a related field.
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Experience: 2–4 years of experience in Banking Operations, Strategy, or Transformation roles.
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Technical Skills:
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Prior experience with Generative AI tools or Intelligent Automation (e.g. RPA/OCR) is a distinct advantage
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Strong analytical mindset with the ability to distill complex problems into structured solutions.
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Excellent stakeholder management and communication skills.
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Proactive, adaptable, and comfortable working in a fast-paced transformation environment.
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Location:
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Jakarta Head Office
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Job:
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COO Office/Business Mgt & Support
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Schedule:
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Regular
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Employee Status:
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Full time