About this role
Overview
This position is located in Lebanon, NH.
Acts as first contact in assisting callers, patients and staff in placing, receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine nature and urgency of call-in order to refer and/or respond appropriately.
Responsibilities
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Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.
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Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills.
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Promptly and courteously answers questions from external users and provides general information.
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Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.
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Demonstrates proficient computer and telephone/paging skills.
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Demonstrates exceptional customer service skills.
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Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.
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Demonstrates an ability to perform with precision and accuracy and for all switchboard processes for all emergency alarms, codes, or disaster incidents.
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Proficient in multiple mass communication notification tools.
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Responds efficiently and accurately to emergency codes following designated procedures where applicable related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.
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Performs other duties as required or assigned
Qualifications
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High School Diploma or Equivalent
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One (1) year working in a telephone-based customer service role, preferably a healthcare environment and/or one (1) year telecommunications experience required.
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Must be able to use computer/phone for extended periods of time.
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Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.
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Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team required.
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Demonstrated initiative and self-accountability with exceptional organizational and time management skills.
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Complying with D-H policies and standards for all actions related to their role
Required Licensure/Certifications
- None