About this role
Associate-Tech Operations Engineering
Associate, Technology Operations Engineering monitors and maintains technology systems or network infrastructure, provides technical support, and collaborates on the development of new technologies and procedures to align with business objectives.
Responsibilities
- Monitor application and infrastructure health using enterprise monitoring and observability tools
- Configure and maintain alerting mechanisms to ensure timely detection and response to incidents
- Develop and maintain dashboards to provide visibility into system performance, availability, and key metrics
- Analyze metrics, logs, and traces to proactively identify issues and support root cause analysis
- Participate in Disaster Recovery (DR) planning, testing, and execution to ensure system resilience and business continuity
- Perform regular system patching and maintenance activities in line with organizational security and compliance standards
- Support and adhere to ITIL-based change management processes, including planning, documentation, approvals, and post-implementation validation
- Monitors network performance, troubleshoot connectivity issues
- Participate in certificate lifecycle management, including provisioning, renewal, and troubleshooting of SSL/TLS certificates
- Maintain and manage service accounts (Service IDs), including access provisioning, rotation, a