Associate Support Engineer - Salesforce

Job title: Associate Support Engineer - Salesforce

About the Role Associate Software Engineer for Salesforce Consumer Goods Cloud with emphasis on Trade Promotion Management and Key Account Management to provide expert-level support for the TPM & KAM modules. You will help ensure ongoing operations, troubleshoot issues, and optimize the TPM & KAM application. This role reports to the application lead.

What You'll Do

• Provide hands-on development support for incident resolution, break-fix efforts, and system enhancements related to the Salesforce TPM & KAM application.
• Analyze and troubleshoot issues reported by global business teams, delivering timely resolutions in line with SLA requirements.
• Act as the primary point of contact for escalated support tickets and investigate and resolve issues related to TPM & KAM functionality.
• Collaborate with business analysts and global stakeholders to gather, clarify, and refine requirements for new features or process improvements.
• Participate in the full development lifecycle, including estimation, technical design, development, code reviews, testing, deployment, and post-deployment support.
• Perform system maintenance activities such as routine updates, patches, and configuration changes to ensure seamless application performance.
• Monitor and evaluate system performance, identifying issues and opportunities for optimization and long-term stability.
• Troubleshoot and resolve data integrity issues, working with cross-functional teams to identify root causes and implement corrective actions.
• Support and troubleshoot integrations with external systems related to the TPM application.
• Stay up to date with Salesforce releases, applying relevant updates and patches to maintain system currency.
• Document support processes, known issues, and solutions in the knowledge base for training and reference purposes.

What We're Looking For

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
• 1-2 years of experience in Salesforce administration, support, or architecture, with a strong focus on Salesforce Consumer Goods Cloud and TPM.
• Proven experience in supporting TPM/TPP processes such as promotion execution, fund management, claim management, and performance evaluation within the Consumer Goods industry.
• Hands-on experience with Salesforce Field Service, Einstein Analytics, MuleSoft, and Salesforce integration tools.
• Knowledge of Salesforce data models, security models, and process automation.
• Experience managing support tickets and working with cross-functional teams to resolve production issues quickly.
• Ability to perform detailed root cause analysis and deliver actionable solutions in a timely manner.
• Ability to review and support Apex based customizations in collaboration with the development team.
• Knowledge of declarative automation tools such as Flows, validation rules, and approval processes to support and optimize TPM business processes.

Nice to Have

• Salesforce certifications such as Salesforce Certified Administrator, Consumer Goods Cloud Accredited Professional, or Sales Cloud Consultant are preferred.

Compensation & Benefits

You are trained on data up to October 2023.