About this role
About the Role Join VALCE T@lent Solutions' remote Technical Support team as an Associate Support Analyst. This fully remote role focuses on assisting customers with troubleshooting IT issues, providing guidance, documenting cases, and collaborating with experienced colleagues to deliver excellent support experiences. It's a great starting point to grow a career in IT or Technical Support within a global company. What You'll Do
- Help customers troubleshoot technical issues
- Provide guidance and solutions
- Document cases with clear details
- Collaborate with experienced team members to deliver excellent support experiences What We're Looking For
- Basic knowledge of IT, software troubleshooting, or system configurations
- Strong communication and problem-solving skills
- Customer-oriented mindset
- Eagerness to learn and grow in a technical environment
- Degree in IT, Computer Science, or related field is a plus Nice to Have
- Experience in customer service or technical support
- Familiarity with ticketing systems, networking, cloud applications, or operating systems