Associate Specialist, IT Support - APAC

Job title: Associate Specialist, IT Support - APAC

About the Role The Associate Specialist, IT Support - APAC is responsible for delivering technical support across stores, offices, factories, and distribution centers within the APAC region. This role supports end users, manages endpoint readiness, coordinates with service providers and internal IT teams, and helps maintain stable and efficient business operations through effective troubleshooting, deployment support, and documentation.

What You'll Do

• Provide Level 2 point-of-sale support for stores across the APAC region and ensure timely issue resolution.
• Coordinate with global service providers to deliver consistent technical support for store and office associates.
• Partner with internal IT teams to test, validate, and deploy technology initiatives and operational improvements.
• Create and maintain internal knowledge base documentation, support procedures, and technical reference materials.
• Provide endpoint support for APAC office associates by troubleshooting hardware, software, and system-related issues.
• Prepare and configure laptops for new associates in line with corporate standards and onboarding requirements.
• Execute hardware, software, and system upgrades in alignment with lifestyle and support standards.
• Deliver day-to-day technical support for office users by resolving laptop and software issues efficiently.
• Provide IT support for APAC factories and coordinate issue resolution with the relevant teams.
• Support distribution center operations by addressing hardware, software, and system issues to minimize business disruption.

What We're Looking For

• Three to five years of IT helpdesk or support experience, ideally within the retail industry.
• Familiarity with POS systems and hands-on experience providing general support for these platforms.
• Solid understanding of network systems and server administration.
• Proficiency with Microsoft Office and Copilot applications.
• Strong English language skills, including reading, writing, and speaking.
• Confidence in communicating and delivering support effectively in an English-speaking environment.

Nice to Have

• Knowledge of point-of-sale support processes and store technology operations.
• Familiarity with laptop provisioning, endpoint lifecycle management, and user onboarding support.
• Ability to work effectively with global vendors, cross-functional IT teams, and business stakeholders.
• Strong communication, organization, and documentation skills.
• Ability to manage priorities in a fast-paced, multi-site support environment.