Associate Software Support Specialist
About this role
About the Role The Associate Software Support Specialist provides basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved. This entry‑level role focuses on learning how to ensure timely resolution of client software issues through data analysis and troubleshooting, using multiple development tools, best-practice communication, and coordinated testing, while expanding knowledge of Tyler products. What You'll Do
- Provide inbound phone, web or email software support to resolve client inquiries and problems that are easily solved.
- Analyze data reports, forms, and web technologies commensurate with training and understanding.
- Determine whether to resolve issues personally or refer to a more experienced team member.
- Read and write SQL to resolve basic issues.
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