Associate Software Support Specialist

Job title: Associate Software Support Specialist

About the Role

The Associate Software Support Specialist is an entry-level role focused on providing basic software support to Tyler clients. You will troubleshoot issues, analyze data, and collaborate with a team to ensure timely resolution while continually expanding knowledge of Tyler products.

What You'll Do

• Provides inbound phone, web, or email software support to resolve client inquiries and problems that are easily solved.

• Analyzes data reports, forms, and web technologies; determines whether to resolve issues personally or refer to a more experienced team member.

• Communicates effectively with all parties involved to meet and manage client expectations.

• Uses Tyler's client management system to create, track, and update details on client issues.

• May assist with writing estimates for software modification specifications and documentation of support processes.

• May submit client issues to the development team for resolution as needed.

• Performs Quality Assurance testing for software module upgrades/changes; analyzes results to ensure software performs as required.

• May create or enhance documentation throughout the support process.

• Commits to expanding technological skills and knowledge of Tyler products.

• Adheres to Company policies (Safety, Equal Employment Opportunity, Business Ethics, Anti-Harassment) per Employee Handbook.

• Performs other duties as assigned.

• What We're Looking For

• Bachelor's degree in a related field or equivalent experience.

• Excellent interpersonal skills.

• Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.

• Strong organizational skills.

• Effective analytical ability, particularly in a technical environment.

• Excellent written and verbal communication skills.

• Basic knowledge and understanding of database structures (fields, tables, views, database objects, etc.).

• Exposure to relational databases or SQL is desired.

• Exposure to .NET framework (involving HTML, XSL, XML, and related technologies) is desired.

• Knowledgeable with Microsoft Office.

• Knowledge and understanding of software development tools are a plus.

• Nice to Have

• Knowledge and understanding of software development tools is a plus.

• Compensation & Benefits

• 2026 New Hire Training Class: June 22, 2026 - August 14, 2026 (8 weeks).

• Location: Manila, Philippines.

• Travel: 0-5%.

• Tyler Technologies is an equal opportunity employer (as indicated in the posting).