Associate ServiceNow Administrator (Must Reside in Albuquerque, NM Area)

Location Address:

9521 San Mateo NE Albuquerque, NM 87113-2237

Compensation Pay Range:

Minimum Offer $50,481.60 Maximum Offer $85,966.40 Now Hiring: Associate ServiceNow Administrator (Must Reside in Albuquerque, NM Area)

Summary:

Build your Career. Make a Difference. Presbyterian is hiring a skilled Associate ServiceNow Administrator. This position will research and engage in fact-finding to develop or modify information systems. Prepares detailed specifications from which programs will be written. Analyzes and revises existing system logic difficulties and documentation as necessary

• Support troubleshooting, testing, documentation, and maintenance of ServiceNow ITSM applications and platform enhancements.
• Develop and configure basic ServiceNow solutions, including forms, catalog items, flows, business rules, client scripts, and notifications.
• Assist with scripting, integrations, data imports, and configuration while following ServiceNow development, security, and change management standards.

Preferred: ServiceNow Certified System Administrator (CSA) certificate

Type of Opportunity: Full time Job Exempt: Yes Job is based: Reverend Hugh Cooper Administrative Center Work Shift: Weekday Schedule Monday-Friday (United States of America)

Responsibilities

• Provides support for definition/refinement of business requirements and for quality assurance/acceptance testing efforts

• Designs, develops, tests and debugs software components of limited complexity

• Provides implementation, production and upgrade support for software components of low complexity

• May act as supporting liaison between the application team and the user community, responsible for facilitating communications, coordinating system enhancements, and providing production support.

• Works with user community to define business requirements in sufficient detail and define business use cases that systems configuration, development/enhancement, and/or Operations activities can be pursued.

• Develops both internal IT and user documentation. Preferred Qualifications:

• Experience in IT support, application administration, system administration, or ServiceNow; related education or equivalent experience preferred.

• Assist with Service Catalog item builds and maintenance, including variables, approvals, workflows, and fulfillment configurations.

• Provide general ServiceNow administration and troubleshooting, including users, groups, roles, access, permissions, forms, lists, and basic platform issues.

• Support testing, documentation, platform enhancements, and incident/request resolution while developing knowledge of ITSM, ServiceNow configuration, scripting, integrations, and automation.

• ServiceNow Certified System Administrator (CSA) preferred

• This is an Onsite position in Albuquerque, NM.

Qualifications

• Associate Degree

• 0-2 years of experience in IT. Associates Degree required, 3 years additional experience can be substituted in lieu of degree

• All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

• Wellness

• Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

• Why work at Presbyterian?

• As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

• About Presbyterian Healthcare Services

• Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

• Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

• AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

• We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services