About this role
What you’ll be doing:
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Be an expert in the suite of merchant solutions Shopline offers, and be able to identify which solutions solve the merchant’s needs
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Build and maintain the local merchant solutions ecosystem in Singapore. Identify, assess and commercialise new partnership opportunities for growth
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Maintaining relationships with existing partners to drive solutions revenue targets or set KPIs with our partners.
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Monitor the execution of merchant solutions to ensure solution partners are meeting all performance related metrics (e.g. customer satisfaction, service level, handling time).
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Own the overall relationship with an assigned group of merchants which includes ensuring smooth project management and delivery, increasing adoption, pursuing cross & up-sell opportunities, ensuring retention and overall customer satisfaction through managed solutions
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Plan, implement, manage, monitor, and update multiple merchants’ projects.
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Collaborate with web design, marketing, developer partner and internal stakeholders for website design, marketing, site optimisations and store management projects.
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Assist with the day-to-day coordination of merchants’ website activities, i.e. product uploads, reporting, organising stock transfers, stock alerts, etc.
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Support ad-hoc projects and initiatives per business needs Who we are looking for:
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2-3 years’ of working experience / mid-career transition candidates are also encouraged to apply.
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Feel comfortable with account and project management
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Well-spoken, organised, analytical, meticulous and driven
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Strong project management skills – ability to identify critical paths, engage, motivate key stakeholders, teams and hold everyone accountable for commitment
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Process oriented mindset, very organised, and strong attention to detail
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Comfortable working in a fast-paced, multi-tasked, high-energy working environment
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Ecommerce, Social Commerce, Digital Marketing and/or Retail experience strongly preferred