Associate Sales Support Representative

Associate Sales Support Representative

Manchester, GBR

• ID: R-21253
• Job Category: Sales
• Job Type: Full time

The Sales Support Representative is the primary customer contact, partnering with Engineering, Manufacturing, Quality, and Sales to address inquiries, develop proposals, and support sales growth. This role uses sales data to improve forecasting, reporting, productivity, and opportunity pipeline performance.

Key Responsibilities

• Deliver responsive, customer-focused support in a fast-paced, cross-functional environment.
• Coordinate aftermarket quotations and produce accurate, timely, value-priced proposals.
• Review customer specifications and apply Flowserve technical and commercial requirements.
• Manage proposals throughout the bid cycle, including workload tracking, follow-up, and hit-rate improvement.
• Support tactical quotes, strategic offerings, and win-back opportunities.
• Partner with site hubs and product teams to improve quotation speed, delivery lead times, prioritization, and quality.
• Use knowledge of pump applications, parts, programs, and processes to recommend effective customer solutions.
• Support sales forecasting, monthly outlooks, quarterly business reviews, and performance analytics.
• Maintain organized sales records, training information, organizational charts, and reporting.
• Collaborate with Sales leadership on continuous-improvement initiatives and key performance actions.

Qualifications

• Customer-focused, results-driven, and highly collaborative.

• Strong communication, problem-solving, organization, and prioritization skills.

• Ability to work independently and effectively with global, cross-functional teams.

• Experience in sales or customer service within engineered manufacturing; contract administration experience is preferred.

• Proficiency in Microsoft Office.

• Preferred Qualifications

• Experience with mechanical seals, pumps, rotating equipment, power generation, or utility markets.

• Experience with SAP S4Hana, Salesforce, CRM systems, pricing, contract review, and ERP administration.

• Bachelor’s degree in a relevant field and/or 0–2 years of relevant experience.

• Req ID : R-21253

• Job Family Group : Sales

• Job Family : SA Sales Support

• Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.