About this role
Associate Renewals Manager
Responsibilities
- Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.
- Execute the renewal process to ensure ARR is retained or expanded
- Evaluate license usage and complete the true-up requirements
- Understand and align customer’s business needs and goals to generate renewal quotes
- Provide renewals administration support to Renewals Managers, and Account Executives
- Ensure that renewals are closed on a timely basis
- Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics
- Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval
Requirements
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Related sales or related customer experience (examples SDR, BDR, sales ops, deal desk, customer service, CSM)
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Demonstrated progressive experience with B2B software sales
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Experience with subscription GTM approaches for customer success management and renewals
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Effective communicator, strong interpersonal and collaboration skills
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Motivated, driven and results-oriented
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Strong negotiation, presentation and closing skills
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Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus.
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You share our values, and work in accordance with those values.
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How GitLab Supports Full-Time Employees
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Benefits to support your health, finances, and well-being
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Flexible Paid Time Off
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Team Member Resource Groups
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Equity Compensation & Employee Stock Purchase Plan
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Growth and Development Fund
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Parental Leave
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Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
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Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
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Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.