About this role
Concentrix
Associate, Renewal Sales - Bilingual
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locations
Costa Rica- San Jose
time type
Full time
posted on
Posted Today
job requisition id
R1771170
Job Title: Associate, Renewal Sales - Bilingual
Job Description B2B Sales - Renewals
We are seeking a skilled and driven Bilingual Renewals Sales Associate fluent in English. This role is focused on managing contract renewals, forecasting, maintaining strong customer relationships, and supporting revenue retention across key markets.
You have:
- Fluent in English (B2 required) – verbal and written communication.
- 1.5+ years of experience in a sales support, renewals, customer success, or account management role.
- High school diploma, mandatory
- Availability to work a hybrid modality.
- Strong organizational and time-management skills with attention to detail.
- Experience working with Salesforce or similar CRM tools.
- Experience managing sales forecasting
- Excellent interpersonal and negotiation skills.
- Comfortable working in a fast-paced, target-driven environment.
- Prior success in the achievement of personal and team sales quota/goals.
- Excellent knowledge of MS Office programs
Preferred Qualifications:
- Experience supporting SaaS, cloud, or technology solutions.
- Background in B2B client-facing roles.
- Familiarity with sales or renewals metrics and reporting tools.
You will:
- Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
- Provide an accurate weekly/ monthly/ quarterly sales forecast
- Mastery of product knowledge and technical understanding of services to assess client requirements
- Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
- Manage external competitive pressures and handle objections to retain customers or win new customers
- Manage a high volume of customer contacts through phone and email each day – majority of communication is outbound
- Work with your team and management to provide a professional experience during all interactions with customers and prospects
- Maintain the customer management system (CRM) to ensure all relevant data is captured
- Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
- Work with a team and report directly to a Sales Manager
Location
Costa Rica- San Jose
Language Requirements: English (Required), Spanish (Required)
Time Type: Full time
About Us
Mission
Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
Company Overview:
We power the brands of the future. Some call us a global technology and services leader. But we’re so much more.
Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges.
Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue.
We’ve got them covered. But how?
We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.
We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly.
By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.
Experience the power of Concentrix.
Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
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